Process Improvement is the proactive task of identifying, analyzing and improving upon existing business processes within an organization for optimization and to meet new quotas or standards of quality. It often involves a systematic approach which follows a specific methodology but there are different approaches to be considered. Some examples are benchmarking or lean manufacturing, each of which focuses on different areas of improvement and uses different methods to achieve the best results. Processes can either be modified or complemented with sub-processes or even eliminated for the ultimate goal of improvement.
Process Improvement is an ongoing practice and should always be followed up with the analysis of tangible areas of improvement. When implemented successfully, the results can be measured in the enhancement of product quality, customer satisfaction, customer loyalty, increased productivity, development of the skills of employees, efficiency and increased profit resulting in higher and faster return on investment (ROI).
Constant innovation and growth are the new normal for any company that wants to meet customer needs in today’s fast-paced world. Organizations have to quickly adjust their strategies and processes as well as develop new ones. This is why continuous process improvement, becomes an integral part of business operations.
Process improvement is the practice of optimizing existing business processes in order to meet best market standards and improve customer experience.
Process improvement consists of identifying, analyzing, and improving workflows, and is usually referred to as business process management and business process improvement.
The main goals of process improvement are minimizing errors, reducing waste, improving productivity and streamlining the efficiency of internal and external processes of a company.
The second most important process of the TQM department is the process improvement of each department’s own processes and actions taken. This is also part of the ISO 9001:2015 Standard under the 10th clause which is solely based on improvement.
For the TQM department and other departments in the company to achieve continual improvement, the goal is to preview recent and old processes alike and check if they are applicable to be changed to better fit the flow of the company.
If there are changes need to made, the right approach is to file a change management request. A change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. Ultimately, change management focuses on how to help people engage, adopt and use a change in their day-to-day work.
Refer to the whole process of the change management request through this link: https://hoithr.freshdesk.com/a/solutions/articles/63000268165
For the implementation of the change management request after it has been approved, if all processes are changed, the action to be taken is to update all the process flow charts and the process mapping made by the department involved and the TQM department as well. The process mapping approach is fairly new and is on its trial and error phase. The only ones who can update the process mapping are these people. No other people from other departments have access to this.
However, even if they have the access to it (the people in the department and the TQM department), they still are required to provide a request for change rather than changing it here and there to avoid miscommunications of any kind.