The company has a license of the ticketing tool named Freshdesk where which mainly consists of tickets. Tickets in which every department of the company has lodged for them to ask for help or solutions to the problems within their department or the company.

Freshdesk is a ticketing tool used to lodge problems and find sensible solutions either from other employees or ready-made articles for their perusal. The Freshdesk license can only be granted to the people involved in the Human Resources department, the team leaders, and department heads. The company uses Freshdesk for easier solving of problems faced within the company and the answering of queries from people to people.

How do you register or signup for an account on Freshdesk?

For the ticketing queries to be catered by CHROD or the Corporate Human Resource and Organizational Development:

  1. In your browser, type in this link: https://hoithr.freshdesk.com/support/signup
  2. From there, you must enter your full name and your company email address, not your personal email address, as required in signing up.
  3. Click the register button afterward.
  4. A user activation email will be promptly sent to you once you hit register.
  5. Click the URL given from the activation email sent to you and consequently create a password for your account. Your password should be in reliance on the password requirements and is easy to remember to avoid forgetting it.


Once you are signed in or logged in, you can do these things with Freshdesk:

  1. Create or lodge a new ticket for problems you need help to
  2. Check if the tickets you have made has been opened or is still currently pending to be opened and answered
  3. You can also go through the status of the tickets whether it has been resolved and closed or not
  4. And most importantly, there are ready-made articles for everyone to view and use as the basis for solutions to problems: the Knowledge-based System.


For FOM or the Facilities Operations and Management, here are the ways to register or signup an account:

  1. In your browser, type in this link: https://houseofitassist.freshdesk.com/support/signup
  2. From there, you must enter your full name and your company email address, not your personal email address, as required in signing up.
  3. Click the register button afterward.
  4. A user activation email will be promptly sent to you once you hit register.
  5. Click the URL given from the activation email sent to you and consequently create a password for your account. Your password should be in reliance on the password requirements and is easy to remember to avoid forgetting it.


Once you are signed in, you are allowed to do these things:

  1. Create a new ticket for:
  • An office seat plan request
  • An office accommodation request
  • Working environment concerns
  • Housekeeping and utility concerns

2. You can also check the statuses of the tickets you have sent whether it still pending, opened, responded to, and closed.